Q: When is the check-in / check-out time?
A: For Honjin Hiranoya Kachoan, check-in is 2:00 pm and check-out is 10:00 am.
For Honjin Hiranoya Bekkan, check-in is 3:00 pm and check-out is 10:00 am.
Q: Can I pay by credit card?
A: Yes, credit cards can be used. Accepted credit cards are listed below. VISA, JCB, American Express, Diner's Club, UC, DC, NICOS, Master Card, Debit Card, Saisoncard and UFJ
Q: Is the ryokan barrier-free?
A: We have rental wheelchairs available. Please book it in advance.
Q: Are there any non-smoking rooms?
A: Smoking is prohibited in the communal area. As of the rooms, the “Kachoan” is a non-smoking room. However, all rooms in the annex can be arranged as smoking rooms. Upon request, we will arrange a non-smoking room which is odor free.
Q: Are there western-style beds? If not, how are we going to sleep?
A: The guests will be sleeping with the traditional Japanese “futon” in the rooms. There are two types of futon, one is a mattress for a person to lie on and the other is a duvet for the person to cover the body. Since they are very easy to carry around, we only provide them during the evening. This makes it possible for you to make use of the whole room in the afternoon.
Q: When do I remove my shoes?
A: You will have to remove them once at the entrance of Kachoan. We will then provide guest slippers for the hallway. However, you will have to remove them before you enter the room. You are allowed to keep your shoes on while you go to your room in the annex. You will have to remove them before you enter the room.